Dedicated to continuous improvement
As the market leader for the production of membrane keypads in the printed graphics industry, we are strongly committed to a continuous improvement programme. As a key part of this approach, we annually survey our customers to understand their views on the quality of service they are receiving from the company in general, and from our staff. In May of 2009, we surveyed our Top 500 customers and received the following feedback:
Our Staff (In general)
- 96 per cent of customers said that our staff are very courteous
- 91 per cent of customers said that our staff handle their calls very quickly
- 94 per cent of customers said that our staff our very knowledgeable
- 91 per cent of customers say that our staff our quick to respond to queries
Our Account Managers
- 95 per cent of customers said that our account managers are knowledgeable and professional
- 80 per cent of customers said that our account managers are making a positive contribution to their business, and 89 per cent are overall, very satisfied with their account manager
Our Products
- 91 per cent of customers have been either very satisfied or rate our products as superior
- 92 per cent rate our products as value for money
- When rating Fascia Graphics®’ customer service, product quality and cost, 94 per cent stated that they are very satisfied or satisfied with our total product and service offering
We hope that you find the above information as useful as we have. Since collecting this valuable feedback, we have already put in place new processes which will assist in raising our performance from these excellent levels. If you would like to read some anecdotal comments on our service, please visit our customer comment of the month section.
